The Web Is a Customer Service Medium (Ftrain.com)I look forward to your feedback.#Support#Paul Ford#Internet HistoryThe Web Is a Customer Service Medium (Ftrain.com)
A Tweet Before DyingThe revolutionary internet is over, and we don’t have much to show for it. A new start is out there, somewhere.#Paul Ford#Social Web#Internet History#Twitter#Melon ManA Tweet Before Dying
The Power and Paradox of Bad SoftwareThe software industry makes amazing tools for itself, while doctors and scientists are stuck with old code. Tech needs to quit hacking and start listening.#Paul Ford#Wired#Software History ⁕⁕⁕⁕The Power and Paradox of Bad Software