The Web Is a Customer Service Medium (Ftrain.com)I look forward to your feedback.#Support#Paul Ford#Internet History#Documentation#Third Party#Eve Echoes#Google Docs·ftrain.com·Jul 18, 2024The Web Is a Customer Service Medium (Ftrain.com)
A Tweet Before DyingThe revolutionary internet is over, and we don’t have much to show for it. A new start is out there, somewhere.#Paul Ford#Social Web#Internet History#Twitter#Melon Man#Documentation#Third Party#Eve Echoes#Google Docs·wired.com·Apr 22, 2023A Tweet Before Dying
The Power and Paradox of Bad SoftwareThe software industry makes amazing tools for itself, while doctors and scientists are stuck with old code. Tech needs to quit hacking and start listening.#Paul Ford#Wired#Software History ⁕⁕⁕⁕#Documentation#Third Party#Eve Echoes#Google Docs·wired.com·Sep 24, 2022The Power and Paradox of Bad Software